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Continue ShoppingAt STELLAH, customer satisfaction is important to us. We strive to provide quality products and services. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds may be accepted.
Customers may request a return or replacement within 7 days of receiving the product if the item is damaged, defective, incorrect, or significantly different from the product ordered. To initiate a return request, customers must contact our support team with relevant order details and supporting photographs.
Returned products must be unused, in their original packaging, and accompanied by all accessories, manuals, and documentation. Products that show signs of use, damage caused by the customer, or missing components may not be eligible for return or refund.
Once the returned product is received and inspected, STELLAH will notify the customer regarding approval or rejection of the refund request. Approved refunds will be processed through the original payment method and may take 5–10 business days to reflect in the customer’s account, depending on the payment provider.
Certain products may not be eligible for return due to hygiene, customization, clearance sale, or other business-specific restrictions. Such exclusions, if applicable, will be clearly mentioned on the product page.
Shipping charges, handling fees, and other service charges may be non-refundable unless the return is due to an error on our part.
STELLAH reserves the right to reject return or refund requests that do not comply with this policy.
Contact Information
STELLAH
Kapadia Compound, Gala No. 22, Fosberry Road, Indira Nagar, Sewree East, Mumbai – 400015
Phone: +91-9076114359
Email: Staragencies1985@gmail.com